This text appears to be a detailed explanation of a brand's policy regarding returns and exchanges. It covers various aspects including the conditions under which returns and exchanges are accepted, who bears the shipping costs, how refunds are processed, and the specific requirements for returning items. Here's a summarized breakdown of the key points:
1.Unconditional Return and Exchange Policy: Customers have the right to return or exchange items for personal reasons (e.g., size or style dissatisfaction) within 7 days from the next day after receiving the package.
2. Shipping Costs Responsibility:
- Exchange: The brand covers half of the shipping costs. Customers can choose to return items via convenient logistics at their own risk or request pickup by the brand's vehicle (with a NT$100 fee).
- Return: Customers bear the return shipping costs. They can choose to return items via logistics at their own risk or request pickup by the brand's vehicle (with a NT$100 fee). Upon completion of the return process, customers receive NT$100 shopping credit valid for 30 days, not applicable if used in subsequent returns.
3. Refund Process and Timelines: Refunds are processed within 7-14 working days after confirming the returned items are in order. For delayed refund months, deductions are made first before being returned to the payment credit card.
4. Conditions for Returns:
- Items must be in new condition (tags, labels intact, no stains, alterations).
- Specific packaging items like zip bags, dust bags, invoices, hangers, or boxes must be returned intact.
- Customers are advised to record unpacking for damaged packaging.
5. Non-Defective Items Definition: Various minor imperfections are not considered defects (e.g., loose threads, minor stains, minor color variations).
6. Items Not Eligible for Return: Items showing signs of use, lacking original packaging, or not meeting return conditions.
7. Additional Notes: Instructions for handling returns in remote areas, special conditions for promotional and bundle items, and specific procedures for international orders are also provided.
This policy aims to clarify the procedures and conditions under which customers can exercise their rights to return or exchange items, ensuring transparency and customer satisfaction within the legal framework provided by the Consumer Protection Act.